Refund policy

Before you approve the proof

Nothing is printed until you approve the final proof, so you can cancel the book at any point before approval for a full refund of the £58 paid at checkout.

The £1 preview unlock

The £1 unlock buys immediate access to your full watermarked preview, so it isn't refundable once the pages are opened. If you order a book it's credited in full against the £59 price. If the unlock fails to deliver the pages, we refund it without question.

After you approve the proof

Once approved, the book is manufactured to your specification and is excluded from the standard 14-day right to cancel for personalised goods under the Consumer Contracts Regulations.

Damaged, faulty or misprinted books

• We reprint and reship at no cost if the book arrives damaged, is misbound, or doesn't match the proof you approved.
• Send us a photo within 30 days of delivery and we'll arrange it — there's nothing to return.
• If a reprint isn't possible, we refund the full order value.

Likeness and content

Likeness concerns are handled through your included revision round rather than as a refund, because they're fixable. If after the revision round we genuinely can't get the likeness right and you haven't approved the proof, we refund in full.

Lost in transit

UK orders are tracked. If a parcel is confirmed lost by the carrier, we reprint and resend at our cost.

Subscriptions

When the £8/month bedtime story subscription launches, it will be cancellable at any time from your account, with any planned 7-day trial ending without charge if you cancel before it finishes.

How to claim

Email hello@tailswekeep.co.uk with your order reference. We aim to resolve refunds and reprints within five working days, and refunds are returned to the original payment method.