Terms and conditions

1. Who we are

Tails We Keep produces personalised illustrated storybooks in the United Kingdom. Contact: hello@tailswekeep.co.uk.

2. Previews

The first 3 pages of any preview are free and require no payment. Preview pages are supplied at low resolution and watermarked. A payment of £1 unlocks the remaining preview pages, which remain watermarked and low resolution and are for your personal review only.

3. Preview credit

The £1 unlock payment is credited in full against a subsequent book order for the same preview, reducing the £59 book price to £58. The credit applies to one book order, is valid for 90 days, and has no cash value.

4. Proofs, revisions and approval

• After a book order, we supply a clean digital proof of the complete book.
• Each order includes 1 revision round covering likeness corrections and factual corrections such as names, dates and places.
• Nothing is printed until you approve the final proof. Approval is recorded in your account.
• Once approved, the book is a personalised item made to your specification.

5. Your content

You keep ownership of the photos and text you supply, and you confirm you have the right to use them. You grant us a licence to use that material solely to produce your preview, proof and book. We will not use it publicly without your specific written permission.

6. Our content

The finished book is licensed to you for personal, non-commercial use. You may photograph it and share it. Reselling the artwork or text, or reproducing the book commercially, is not permitted.

7. Acceptable use

We may decline or cancel an order that involves unlawful content, content depicting harm to animals or people, or material you don't have the right to supply. Where we cancel, we refund in full.

8. Pricing and payment

Prices are shown in pounds sterling and include UK delivery. Payment processing is handled by a third-party provider; card details are never stored by us.

9. Cancellation and refunds

Personalised goods are excluded from the standard 14-day right to cancel once production has begun. Our full position, including reprints for damaged or misprinted books, is on the refund policy page.

10. Liability

Our liability is limited to the value of your order. Nothing in these terms limits liability for death, personal injury or fraud.

11. Governing law

These terms are governed by the law of England and Wales.