Shipping and delivery

Print fulfilment is not live yet

This is the honest position, and it comes first because everything below depends on it. Our print partner is not yet connected, so no book has been produced or shipped through this site. Your book goes to the printer once you approve the proof. We're not quoting production or delivery timescales yet — you'll get confirmed dates by email, and nothing is charged for print separately.

We are not quoting proof times, print times, dispatch times or delivery windows until we have produced and delivered real orders and know what those numbers actually are. If you have a birthday or Christmas deadline, email hello@tailswekeep.co.uk before you order and we'll tell you plainly whether we can meet it.

If you're buying for a particular date, order with real margin — think weeks rather than days. We can't give you a firm delivery window yet, because printing isn't live for production orders, so the honest advice is to leave more time than you think you'll need. Your digital proof is ready well before the printed book, so a late order can still be given on the day as the proof or a printed card, with the hardcover following.

The stages

The sequence is fixed even though the timings are not. Each stage completes before the next begins, and you control the last one.

• Free preview: immediate, and no payment or card details.
• Full preview: unlocked for £1, credited in full against the book.
• Digital proof: a clean, unwatermarked proof of all 32 pages, sent by email and saved in your account.
• Print: nothing is printed until you approve the final proof.

Costs

UK delivery included in the price in the £49 book price, with no delivery surcharge at checkout.

Production

Printed by our print partner and shipped to you, on Mohawk matte 120gsm as a pur bound hardcover.

Tracking

When your book ships you'll get a tracking link by email, and the same link appears in your account under orders.

Outside the UK

We're UK-only at present. If you need a book sent abroad, email hello@tailswekeep.co.uk and we'll tell you whether we can arrange it before you pay for anything.

Problems with a delivery

If a parcel is delayed, damaged or lost, email hello@tailswekeep.co.uk with your order number and we'll sort it out with you directly. Because fulfilment is not yet live, we are not publishing a fixed remedy or a response-time promise we haven't yet tested — we'd rather agree it with you than advertise something we can't stand behind.